Choosing a Voice over Internet Protocol (VoIP) system, whether for a small or large business, requires careful consideration. Aside from determining where you will be buying the system from, you also have to consider that the system has more than just the basic functions of a standard phone.
Moreover, IP phones are usually bundled with a myriad of other function. A comprehensive set of criteria depends on the needs of your business, but the common criteria that apply to most establishments are the following:
1. VoIP Features and Functions
Considering a VoIP’s features and functions should always be the number one priority when buying a Voice over IP for your business. To get the most value, the product should have the necessary functions but should replicate standard telephony to ensure ease of adoption among your employees. The phones should possess a familiar look, feel and function, with dial pad, preset buttons, visual display, volume control and handset.
Other than those mentioned, however, VoIP systems provide new functions like conferencing, Web browsing, call recording, Bluetooth support and more. Since IP phones connect to your data network, there will be different power configurations in every unit. Some of the phones may be powered by directly plugging into the power supply, though most rely on Power over Ethernet.
Finally, the range of features varies from price point to price point since IP phone vendors provide a range of phone models to address different needs and uses. While most employees can manage using standard phone models, those in executive levels may need higher end phones. Call center agents want models with good headset that can be provided by a top cloud voip host in Singapore while warehouse employees require more rugged and wireless units. And for the meeting room, conferencing phones are necessary. When looking for a voice over IP system, identifying your company’s various needs will help your vendor tailor a suitable offer for you.
2. System Overhaul May Be Necessary
When thinking about the overall operational requirements for your VoIP system, purchasing IP phones is just half of the entire equation. Integration of Voice over IP to your business backbone may trigger a series of issues regarding your current network.
Ideally, your data network is able to support the traffic caused by the Voice over IP system, in which case only new phone systems are needed to be acquired. However, it’s likely that your local are network (LAN) needs an upgrade due to the integration of the new system.
Although VoIP in Singapore is not a bandwidth-intensive program, adding more traffic to the existing network without an upgrade is obviously going to impact your company’s performance. Aside from needing to upgrade the network, more cabling, new management tools and hardware may be required to accommodate voice traffic and ensure quality of your VoIP service.
3. Plans for Future Expansion
Traditional telephones were meant to do one thing, so there’s none so much to think about for their future. However, with VoIP, several matters are at stake once you decide to integrate such system to your business.
In the broader context of cloud-based communications, businesses in Singapore need to define their VoIP functions and objectives beyond than just buying a standard phone. The value of Voice over IP is based on the utility of IP phones and its ability to collaboratively work with other system software and communication modes. To address this, vendors provide selections of high-end phones, which are built to support multimedia requirements—some even offer dock stations to support smartphones and tablets for office use.
And when planning for VoIP, with future expansions in mind, your safest route is to work with a service provider that can effectively provide support for hybrid services. Capabilities of a vendor’s tech support vary widely, so you need to determine which functions and services will benefit your business the most in the long run.
4. Your Technical Support
Unlike traditional phones, IP phones don’t only serve as desk phones. To get the most use of your Voice over IP, certain configurations, maintenance and support is required to be able for your system to perform a variety of technological task.
When examining your options, it is important to know the scope of your new service and know whether you can handle the management of the new system. For a small business with limited IT experience, a hosted VoIP could be ideal. However, if you want full control of the system and possess the technical expertise required to run it on-site, then an in-house Voice over IP could be a better option.
5. Mobile Workforce
Today, offices in Singapore are no longer constricted by walls. Employees can work from the backseat of a cab, from home or from a vacation destination. Wherever your employees work, they should have the same office tools as they would have from their physical office, such as contact database, using their mobile device for taking business calls, and tools for participating in video conferences.
This is what VoIP in Singapore do. Whether you’re at a cafe across your office or in a honeymoon getaway outside Singapore, these services grant you full mobility and functionality while increasing your business’ quality of service.
Making decisions for your VoIP can either be simple or complex, but in most cases you will have to consider several points beyond the basic telephone system. VoIP in Singapore brings great opportunities to businesses, and considering your company’s unique needs is what will bring you to the best VoIP plan there is.